How can I tell if a Viber message is officially from Rakuten?

Official Viber accounts from Rakuten will have a blue verified badge. However, scammers can still try to impersonate brands, so always verify the content and links.

What should I do if I clicked a link in a fake Rakuten email?

If you entered your password, change it immediately on the official Rakuten website. If you provided card details, contact your bank to freeze the card.

Does Rakuten send text messages for security alerts?

They may send 2FA codes if you have it enabled, but they will rarely send unsolicited texts asking you to click a link to 'unlock' your account.

Rakuten Scam Checker

Verify a Rakuten or Viber message before you trust it.

Scammers frequently impersonate Rakuten and Viber to send fake reward notifications, account security alerts, and phishing links. Check the message before you let a major brand lower your guard.

Security Insight

Rakuten's ecosystem (including Viber) is a frequent target for phishing due to its global reach in e-commerce and communication.

Built for Rakuten & Viber checks

Detects fake reward and 'Super Points' scams

Useful for account verification and security alert phishing

Check a Rakuten Message Run SuperScan

Why Rakuten messages deserve extra scrutiny

Because Rakuten handles both shopping and communication (Viber), scammers use it as a 'double hook'—luring you with rewards on one hand and alarming you with security alerts on the other.

The message claims you won 'Super Points'

Unsolicited emails or texts claiming you have won Rakuten Super Points often lead to phishing sites designed to steal your login credentials.

You received an 'Account Verification' alert

Scammers send fake alerts saying your Rakuten account has been limited or requires immediate verification to prevent suspension.

Unsolicited Viber business outreach

Messages from unknown 'Official' accounts on Viber offering investment advice or exclusive deals are almost always scams.

The sender domain is not @rakuten.com

Always check the actual email address. Scammers use lookalike domains like rakuten-support.com or generic gmail addresses.

What IsThisSpam checks before you trust a sender

Quick verdicts are useful, but the real value is understanding why something looks safe, uncertain, or risky.

Link destination mismatch

If the button says 'Rakuten.com' but the actual link goes to a random domain or an IP address, it is a phishing attempt.

High-pressure security warnings

Demands to 'Update now' or 'Act within 24 hours' are designed to make you act before you think.

Generic greetings

Legitimate Rakuten communications usually include your registered name, not just 'Dear Customer' or 'Hello User'.

Requests for bank or card details

Rakuten will never ask for your full credit card number or bank details via an unsolicited email or Viber message.

Related guides

Use the checker for the fast answer, then read the deeper guidance for recurring scam patterns.

How to Identify Phishing Emails

A comprehensive guide to spotting common email scam techniques.

Read the guide

Securing Your Rakuten Account

Best practices for keeping your online shopping and communication accounts safe.

Read the guide

FAQ

These are the questions people usually ask right before they click, reply, or pay.

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Check the sender before you trust the message.

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