Why did a scam text appear in my real CommBank SMS thread?

Scammers use 'Sender ID Spoofing' to make their messages appear under the name 'CommBank', grouping them with your genuine texts on your phone.

What should I do if I clicked a fake CommBank link?

If you entered your NetBank details, contact CommBank immediately at 13 2221 (their official number) or use the CommBank app to lock your cards and change your password.

How do I check if a transaction is real?

Open the official CommBank app or go directly to commbank.com.au on your computer. Log in normally and review your transaction history.

CommBank Scam Checker

CommBank scam checker for NetBank alerts and SMS phishing.

Got an alert that your CommBank account is temporarily locked, or an unauthorized transaction was blocked? Stop. Do not click the link or call the number in the text to verify your identity.

Security Insight

Commonwealth Bank is Australia's largest bank, making it the most frequently impersonated financial institution. Attackers heavily utilize SMS spoofing so fake messages appear in your real CommBank thread.

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Detecting fake CommBank alerts

CommBank communicates differently from scammers. Watch out for these aggressive tactics designed to steal your NetBank login and NetCode.

Claims your account or cards are suspended

A message claiming your account access is restricted, providing a link to 'verify your details' on a fake NetBank login page.

Alerts of a fake 'unusual transaction'

Messages claiming a large payment was made, prompting you to call a fake CommBank fraud team number to 'cancel it'.

Emails missing personal details

Real CommBank emails will address you by your actual name, not 'Dear Customer' or 'Valued Client'.

Requests your NetCode

CommBank will never call you and ask you to read out your NetCode SMS. Anyone asking for this code over the phone is a scammer.

What IsThisSpam checks before you trust a sender

Quick verdicts are useful, but the real value is understanding why something looks safe, uncertain, or risky.

Links leading to login screens

Never click a link in an SMS or email to log in to NetBank. Always use the official CommBank app or navigate directly to commbank.com.au.

Threats of account closure

Scam messages force immediate action to prevent you from verifying the claim independently.

Spoofed Sender IDs

Even if the SMS says it's from 'CommBank' and appears in your regular thread, it can still be a scam.

Fake fraud department calls

Scammers will call you pretending to be CommBank fraud, asking you to transfer money to a 'safe account'. CommBank does not have safe accounts.

Related guides

Use the checker for the fast answer, then read the deeper guidance for recurring scam patterns.

Most Common Scams People Fall For

Understand broader scam playbooks including support, delivery, and impersonation campaigns.

Read the guide

How to Tell if a Website is a Scam

Learn to spot fake NetBank login pages designed to steal your credentials.

Read the guide

FAQ

These are the questions people usually ask right before they click, reply, or pay.

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